Shipping Policy – FROZIPS

Welcome to FROZIPS!
Our goal is to ensure you receive authentic, high-quality skincare products imported directly from our trusted international partners.
Below you’ll find our complete shipping policy for a transparent and secure shopping experience.

1. Delivery Times

• International Shipping:
  Products are shipped from our certified fulfillment centers located in Sweden, Hong Kong, Thailand, or China, depending on stock availability.

• Processing Time:
  Orders are processed within up to 5 business days after payment confirmation.

• Personalized or Limited Edition Items:
  Custom-made or special edition products may require an additional 4–5 business days for production.
  The delivery period begins once the order has been completed and shipped.

• Estimated Delivery Time:
  10–25 business days, depending on your region and seasonal demand.

• Possible Delays:
  External factors such as customs inspections, strikes, holidays, or high-volume seasons may affect delivery times.
  We appreciate your patience and understanding.

2. Delivery Guarantee

• Insurance & Tracking:
  All orders include shipment insurance and a free tracking number, which will be sent via email once your order has been dispatched.

• Delayed Orders:
  If your order does not arrive within 70 business days after shipment, you are eligible for a full refund.

• Split Shipments:
  Large or mixed orders may be shipped in multiple packages from different suppliers to ensure faster delivery.
  All packages will arrive within the estimated delivery window.

3. Important Delivery Notes

• Accurate Address:
  Please ensure that your shipping address is complete and correct before finalizing your purchase.
  FROZIPS is not responsible for delays or lost packages caused by incorrect or incomplete information.

• Recipient Availability:
  Make sure someone is available to receive your order.
  If delivery fails, your parcel may be held at your local postal office for pickup.
  Returned packages due to failed delivery attempts will require payment of a new shipping fee for re-delivery.

• Customs Fees:
  Most orders are customs-free.
  In rare cases where import duties apply, FROZIPS will cover all additional costs — ensuring you don’t have to pay extra upon delivery.

4. Support & Contact

For any questions or assistance, our support team is here to help:
📧 contact@frozips.com

Thank you for choosing FROZIPS — where quality, transparency, and your satisfaction always come first.